Email Problems with Affordable Host - Who to Contact?

I have a reseller acount on Affordable host. I can't receive emails on my main
account but the others work okay. This started about 4/22 just after the change
over to dotcanada.com, I started a help desk ticket last week and was getting
some response from support up until 5/19 but have not heard anything since.

The problem appeared to be fixed on 5/21. The email worked most of 5/22 but
stopped working sometime after 5:30pm on 5/22 and is still not working this
morning. I'm getting no response to the help desk ticket from support.

Anybody have ideas how to get through to AH Support? They have a fax number. I
wonder if thzt would do any good?

Els wrote:
> And the help desk ticket will (eventually) also be answered.

Harrumph. Don't count on it. What is the value of "eventually?"

I have a ticket open since 16 May that is receiving no response. It's
about billing. My client had auto-credit card billing set up that
worked fine every month before dotCanada took over. Now I have a
"suspension notice" and "overdue invoice" pending for the site.

The billing pages will also not accept direct entry of any credit
card. I had also phoned the Sudbury number directly, spoke with "Pat"
(Patrick) who said they would take care of this immediately. Seems
that all Pat did was add an entry to my ticket: "Client would like
the payment to be put back to automatic billing. He is trying to pay
his bill and cannot."

That was three days ago, and nothing yet.

--
-bts
-This space intentionally left blank.

Beauregard T. Shagnasty wrote:

> Els wrote:
>> And the help desk ticket will (eventually) also be answered.
>
> Harrumph. Don't count on it. What is the value of "eventually?"

The value of "eventually" is exactly as you are describing below <g>

> I have a ticket open since 16 May that is receiving no response. It's
> about billing. My client had auto-credit card billing set up that
> worked fine every month before dotCanada took over. Now I have a
> "suspension notice" and "overdue invoice" pending for the site.
>
> The billing pages will also not accept direct entry of any credit
> card. I had also phoned the Sudbury number directly, spoke with "Pat"
> (Patrick) who said they would take care of this immediately. Seems
> that all Pat did was add an entry to my ticket: "Client would like
> the payment to be put back to automatic billing. He is trying to pay
> his bill and cannot."
>
> That was three days ago, and nothing yet.

I had a problem with my domain registration. It was pushed (not my
doing) to another account. They informed me of it, to ask if it was an
authorized push or not. That was May 9. Haven been mailing back and
forth (about 10 mails total) and on May 19 I finally got access to my
domain reg account again. Average 2 days per reply - not bad compared
to your ticket ;-)

--
Els http://locusmeus.com/
Sonhos vem. Sonhos vão. O resto é imperfeito.
- Renato Russo -

Em Mon, 23 May 2005 13:14:57 -0300, Arnie Goetchius
<arnie.goetchius@att.net> escreveu:

> Anybody have ideas how to get through to AH Support? They have a fax
> number. I wonder if thzt would do any good?

I would go to the church.

--
Thanks,

Justin.
http://www.auriance.com - http://www.auriance.net

"Beauregard T. Shagnasty" <a.nony.mous@example.invalid> wrote in message
news:UVnke.16187$tM3.9688@twister.nyroc.rr.com...
> Els wrote:
> > And the help desk ticket will (eventually) also be answered.
>
> Harrumph. Don't count on it. What is the value of "eventually?"
>
> I have a ticket open since 16 May that is receiving no response. It's
> about billing. My client had auto-credit card billing set up that
> worked fine every month before dotCanada took over. Now I have a
> "suspension notice" and "overdue invoice" pending for the site.
>
> The billing pages will also not accept direct entry of any credit
> card. I had also phoned the Sudbury number directly, spoke with "Pat"
> (Patrick) who said they would take care of this immediately. Seems
> that all Pat did was add an entry to my ticket: "Client would like
> the payment to be put back to automatic billing. He is trying to pay
> his bill and cannot."
>
> That was three days ago, and nothing yet.
>
> --
> -bts
> -This space intentionally left blank.


That place is definitely one host to AVOID now.
Get A NEW host as they are unlikely to fix things soon.

I had recommended them to several people for small sites and it seems anyone
there yet is having nothing but problems.
And no praise for them in here now.

servers constantly out (rebooting?) sometimes several times per hour.
lost mail.
FTP crashing.
Files disappearing, or being truncated.
Scripts not functioning (often)
Double talk, or no response from their tech support.

They even pulled out the chat help, as I guess they couldn't get any sleep
with the constant complaints.

And at best painfully slow servers.

Sounds a lot like they just are trying to do too much on too few boxes.

If it wasn't for the banners/popups TRIPOD is a far better host now.



Amun

In article <5knke.815684$w62.137521@bgtnsc05-news.ops.worldnet.att.net>,
arnie.goetchius@att.net says...
> I have a reseller acount on Affordable host.

oh dear, here we go again!

On 23 May 2005 Beauregard T. Shagnasty wrote in alt.www.webmaster

> Els wrote:
>> And the help desk ticket will (eventually) also be answered.
>
> Harrumph. Don't count on it. What is the value of "eventually?"
>
> I have a ticket open since 16 May that is receiving no response. It's
> about billing. My client had auto-credit card billing set up that
> worked fine every month before dotCanada took over. Now I have a
> "suspension notice" and "overdue invoice" pending for the site.
>
> The billing pages will also not accept direct entry of any credit
> card. I had also phoned the Sudbury number directly, spoke with "Pat"
> (Patrick) who said they would take care of this immediately. Seems
> that all Pat did was add an entry to my ticket: "Client would like
> the payment to be put back to automatic billing. He is trying to pay
> his bill and cannot."
>
> That was three days ago, and nothing yet.
>

Time to go see Allis.
http://themooseisloose.net/

--
Dennis