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Old 12-28-2004, 00:00   #1 (permalink)
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Post [News Feed] U.S. to Probe Airlines' Customer Service Promises
WASHINGTON (Reuters) - U.S. airlines, after a Christmas weekend that snarled thousands of travelers' holiday plans, will face a government review of whether they are living up to customer service commitments made five years ago, the U.S. Transportation Department's top auditor said on Monday.

http://www.reuters.com/newsArticle.j...rc=rss/topNews
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