VA's Health Records Software Allows Blacklisting of Veterans

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VA's Health Records Software Allows Blacklisting of Veterans

The Veterans Health Information Systems and Technology Architecture (VistA) is a system-wide electronic health records program employed by the United States Veterans Health Administration to enable doctors in any VA hospital or outpatient clinic to quickly create and review patient records as well as order medications and tests. Computerized medical records improve efficiency, reduce the need for repeated tests, and reduce the potential for medical errors. Used properly, they are a powerful tool for improving the quality and efficiency of patient care. But they have a dark side, as well. The same technology that enables a VA doctor in San Diego to review an MRI within minutes of its being performed in New York allows any doctor within the system to view any negative, inflammatory or libelous statements that may be included in the patient's record, possibly prejudicing the doctor against a particular veteran, and compromising if not sabotaging that veteran's medical care.

The VistA electronic medical records software contains a feature called a "Patient Record Flag" (PRF) that gives doctors in the VA system the ability to blacklist patients who in their opinion are disruptive or pose a potential risk to the health and safety of patients and staff, or who have exhibited drug-seeking behavior. When a doctor in the VA system accesses a patient's electronic record, there is a small button labeled "Flag" in the upper right-hand corner of the menu that appears with the patient's record, and doctors can easily read or enter remarks about "problem patients" by clicking on that button, which will be highlighted in bold red letters if there are any entries, but is otherwise greyed-out (see image below).



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